Requirements & installation
What you need before the first launch, and how the installer behaves.
What you need
Five things, and four of them are yours to sort out before any money changes hands:
- A Windows 10 or 11 PC (64-bit) that meets the requirements below. There is no macOS or web build yet; both are in development and your subscription will cover them when they ship.
- A Rithmic data login issued by your prop firm or broker. Chartveil does not provide market data; you sign in with the credentials your firm gives you. Not every firm issues them — ask yours “do you provide Rithmic login credentials, with Level 2?”
- Level 2 on that login if you want the heatmap and the ladder. Charts, footprints and profiles work without it; the depth panels do not.
- Your firm’s permission to trade through a third-party platform, if you intend to place orders from Chartveil on a funded account. Analysing is rarely restricted; executing sometimes is.
- A wired connection. Market-by-order is a heavy stream and Wi-Fi shows up as gaps in the book.
You must also be 18 or older. Everything else — the terminal, every panel, every update — comes with the subscription; nothing is an add-on.
System requirements
| Recommendation | |
|---|---|
| Operating system | Windows 10 or 11, 64-bit |
| Memory | 8 GB to 16 GB — toward 16 GB if you run several heatmap windows alongside charts |
| Display | 1920×1080 or better; the panels are dense by design. Any number of monitors. |
| Network | Wired. A flaky link shows up as gaps in the book. |
| Disk | Grows with recorded tick history — allow for it if you intend to backtest |
Some traders run Windows in a virtual machine on a Mac. That configuration is untested and unsupported: a per-tick heatmap is exactly the workload a virtual display struggles with.
Level 2, per exchange
Level 2 is entitled per exchange on your Rithmic subscription. A CME entitlement covers NQ, ES and RTY; YM trades on CBOT, and GC and SI on COMEX, so each needs its own Level 2 line before its depth panels fill. The heatmap’s instrument menu says no depth beside a market your entitlement does not cover.
Getting the installer
The installer goes to subscribers — there is no public download. Start a subscription and the Windows build appears on your dashboard, next to your licence key. Each download is personalised to the account that takes it, so keep it to yourself; the licence agreement covers what sharing it would mean.
Two builds are on offer from the dashboard’s Download tab:
- Stable — the one to trade on.
- Beta, when there is one — every feature and fix first, and the least time in front of customers.
Both install to the same place, so running either installer switches you to that build, and one licence covers both.
Running the installer
- Download the installer from the dashboard and run it.
- The build is not code-signed yet, so Windows SmartScreen will warn on first run. Click More info, then Run anyway. Only do that for an installer you downloaded from your own dashboard — that is the only place it is published.
- It installs per-user and needs no administrator rights.
Some antivirus products quarantine unsigned installers on the same grounds. Restore the file and allow it, or download again after adding an exception. Signing is on the list and the warning goes away when it lands.
Downloading during the exchange’s maintenance break (17:00–18:00 ET) is fine; the feed simply reads connecting… until the market reopens.
Several machines
Install it on as many of your own computers as you like. What the plan limits is how many copies run at the same time — two on annual, one on monthly. If a copy is already open elsewhere, the new one tells you which machine has it and offers to take the seat over in one click. See Files, updates & seats.
Uninstalling
Remove it from Windows’ Installed apps like any other program. Your settings, workspaces and journal in %LOCALAPPDATA%\Chartveil are left in place on purpose, so reinstalling later brings your desk back; delete that folder yourself if you want a clean slate. Uninstalling does not cancel the subscription — that is done from the billing portal.