Home/Contact
Get in touch
One person reads all of this, so it may take a day — but a person does read it.
Where to write
By subject
Support
support@chartveil.com — something is broken or behaving oddly
Sales & billing
sales@chartveil.com — pricing, invoices, machine limits
Feature requests
support@chartveil.com — early-access members have a direct say in the order things ship
Partnerships
sales@chartveil.com — prop firms, brokers, affiliates
Affiliates
affiliates@chartveil.com — the revenue-share programme
Anything else
contact@chartveil.com — it all reaches the same person
Helping us help you
What to include
What you were doing
Which panel, which instrument, and what you had just done. “It crashed” costs a round trip.
Your setup
Windows version, whether you were in replay, and how many windows were open.
Never send credentials
We will never ask for your Rithmic password, and you should never send it — to us or to anyone claiming to be us.
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