There are gaps in the book
Almost always the connection. Market-by-order is a heavy stream and wireless links drop packets under load. Move to a wired connection before investigating anything else.
The terminal feels slow
Check how many heatmap windows are open — each one is decoding depth. 8 GB to 16 GB is the recommendation, toward 16 GB for running several alongside charts. If it is slow with one window on a machine that meets the requirements, tell us, because that is a bug.
Prices on the scale look wrong
Every price should be a multiple of the instrument’s tick. If you see something that is not — a value ending in an impossible fraction — that is a display fault worth reporting with a screenshot.
The feed disconnected mid-session
The client reconnects and resumes tick paging automatically, backfilling what it missed. If a hole remains after reconnecting, note the time window and send it over.
How do I report a bug usefully?
Include which panel, which instrument, what you had just done, your OS version, whether you were in replay, and how many windows were open. “It crashed” costs a round trip.
Never send your feed password. We will never ask for it.
Help center
Other sections
Getting started5 articles · What it is and how to begin
Platforms & requirements5 articles · What it runs on
Connection & data9 articles · Feeds, credentials and entitlements
Reading the panels9 articles · What the numbers mean
The studies13 articles · Every study — what it shows and how to set it
Trading7 articles · The ticket, the chart and the rules
Charts & workspaces6 articles · Bars, replay and layouts
Billing & account5 articles · Plans, payment and cancellation
Glossary8 articles · The terms the panels use
Support
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