Privacy — Chartveil

Privacy

What we collect, what we do not, and why.

Draft — do not publish as-is. This page has structure and plain-English content but has not been reviewed by a lawyer. Terms, privacy and consumer-rights obligations depend on where you and your customers are, and on how you take payment. Have counsel review it, then delete this banner.

The short version

We collect what is needed to run an account and nothing more. Your trading data and your market-data credentials are not ours and are not sent to us.

What we collect

Account details — your email address, and billing details handled by our payment processor
Licence data — enough to enforce the machine limit on your plan
Support correspondence — what you send us when you ask for help
Basic site analytics — aggregate traffic data, if enabled

What we do not collect

Your Rithmic password or market-data credentials. These stay on your machine. We will never ask for them.
Your positions, orders, fills or trading history
Your workspaces, journals or recorded tick history — these are stored locally

Payment

Card details are handled by our payment processor and are never seen or stored by us.

Sharing

We do not sell personal data. We share it only with the processors needed to run the service — payment, email delivery, hosting — and only as far as they need it.

Retention

Account data is kept while your account is active and for as long afterwards as required for tax and accounting purposes. Support correspondence is kept while it is useful.

Your rights

You can ask for a copy of the personal data we hold about you, ask for it to be corrected, or ask for it to be deleted. Write to trung@chartveil.com.

Cookies

The site uses only what it needs to function. If analytics are enabled, non-essential cookies are set only with your consent.

Contact

Privacy questions: trung@chartveil.com.