Connection & data

Open the command center and press Connect Feed. Pick your server — your prop firm’s by name, or paper trading — then enter the username and password your firm issued for market data. That is all the dialog asks; everything else is ours to get right.

The status chip tells the truth: during the exchange’s daily maintenance break (17:00–18:00 ET) it reads “connecting…” because the market is closed, not because anything is wrong. You can save the login for next time — the password is stored sealed to your Windows account, and saving it is optional.

The connection itself ships with Chartveil — we provide it. You sign in with data credentials from your prop firm, such as Apex or Lucid, or from a supported retail broker. Not every firm issues compatible credentials; Topstep, for one, does not. Market-data fees are billed by your broker, not by us.

For the depth panels, yes — and Level 2 is the only thing you have to ask your prop firm or broker for. Chartveil provides the market-by-order side from there: individual resting orders rather than a total per price, which is what makes the heatmap and the “biggest × total” readout possible.

Without it, charting, footprint, profiles and structure all still work — they are built from time-and-sales. The heatmap and the advanced DOM will be empty.

That is the signature of a missing Level 2. Time-and-sales is arriving (so bars and footprints build) but order-book data is not. Ask your prop firm or broker to add Level 2 to your account.

The built-in futures feed, and only that. Everything else on the data feeds page is planned. If a feed you need is marked Planned, subscribe for what ships today rather than for what is coming.

Data providers deny historical requests for expired contract months. That is a provider-side rule, not a fault in the terminal. Use the front month or an explicit quarterly that has not expired.

Tuned for the CME index futures — NQ and ES — plus gold and silver, including explicit quarterly contracts. Support for other asset classes arrives with the feeds on the data feeds page.

Rules differ and change, and firms are stricter about which platforms may execute than about which may analyse. Confirm with your firm before subscribing — and especially before placing live orders through Chartveil on a funded account with platform restrictions. Their rules, not ours, decide what is allowed on their accounts.

Yes. You trade from the chart and the DOM ladder on your own account, with the prop firm or broker you already have — orders are placed on your instruction, into your account, through your firm, and positions and P&L read back from them. A built-in simulator runs the same workflow on live data without an account behind it.

Chartveil is the interface, not the counterparty: it is not a broker, holds no funds, and nothing it draws is advice. You are responsible for every order sent from your account, and for your firm’s rules on third-party execution platforms.