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Terms

The agreement between you and Chartveil.

Draft — do not publish as-is. This page has structure and plain-English content but has not been reviewed by a lawyer. Terms, privacy and consumer-rights obligations depend on where you and your customers are, and on how you take payment. Have counsel review it, then delete this banner.

1. What this covers

These terms govern your use of the Chartveil website and the Chartveil desktop application. By subscribing or installing the software you agree to them.

2. What you get

A licence to use the software on the number of machines your plan allows — one on the monthly plan, two on the annual plan — for as long as your subscription is active. The licence is personal to you and is not transferable.

3. What you may not do

  • Share, resell or sublicence your access
  • Reverse engineer, decompile or attempt to extract source from the software
  • Redistribute market data received through the software
  • Use the software to provide a service to third parties without a separate written agreement

4. Subscription, billing and cancellation

This is an automatically renewing subscription. Monthly plans renew every month and annual plans renew every twelve months, charged to the payment method you provide, until you cancel. The rate you are charged is the rate shown at checkout when you subscribe: during the launch sale that is $100/mo or $1,000/yr, and it stays at that rate for as long as the subscription remains active. The $50 first month applies once, to new members only, and then renews at your plan’s rate.

How to cancel. Cancel online at any time in the Stripe billing portal, which is linked from your account page and from every payment receipt we send — it takes a couple of clicks and needs no approval from us. You can also email support@chartveil.com from the address on the account if you would rather. No phone call is required and no reason is needed. Cancellation takes effect at the end of the current billing period; access continues until then and you are not charged again.

5. Refunds — all sales are final

Chartveil does not offer refunds. All sales are final, on first payments and on renewals alike. The $50 first month exists precisely so you can evaluate the terminal at low cost before committing to a full one, and the system requirements are published in advance — check them before you subscribe.

You may cancel at any time to stop the next charge. Cancelling ends future billing; it does not refund the period you are already in, and access runs to the end of it.

By subscribing you request immediate access to the software and acknowledge that, once that access has been given, any statutory cancellation right that would otherwise apply to digital content is lost. Nothing here removes a right that cannot lawfully be excluded where you live.

6. Market data

The software connects using your own market-data credentials. Chartveil does not supply, resell or warrant market data. Your relationship with your data provider, broker or prop firm, including all fees and entitlements, is entirely between you and them.

7. No advice

Chartveil is analysis software. It does not provide investment, financial or trading advice, and nothing it outputs is a recommendation. See the risk disclosure.

8. Availability

We aim to keep the software working but do not guarantee uninterrupted availability. Market data outages, provider changes and platform defects can and do occur.

9. Limitation of liability

To the fullest extent permitted by law, Chartveil is not liable for trading losses, lost profits, or any indirect or consequential loss arising from use of the software or the site. Nothing in these terms limits liability that cannot lawfully be limited.

10. Changes

These terms may change. Material changes will be notified to subscribers before taking effect.

11. Who you are contracting with

Chartveil is operated by Trung Nguyen, a sole proprietor in California, United States. It is independently built — your subscription is with the person who writes the software, not with a reseller.

Written notice under these terms, and anything else — support, billing, cancellation — reaches us at trung@chartveil.com, which is monitored.

12. Governing law

These terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. You and we agree that the state and federal courts located in California have exclusive jurisdiction over any dispute arising out of them, except where the law where you live gives you the right to bring a claim in your own courts.

13. Contact

Questions about these terms: trung@chartveil.com.